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Refund Policy

Our policy is valid for a period of 60 calendar days from the date of the purchase. If you are not satisfied with the product, you can ask for a refund. If the period of 60 days has elapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund Requirements

The following criteria must be met to qualify for a refund:

  • A gift card is invalid before the customer was able to use it, or
  • A gift card has no balance or an inferior balance to the initially stated value on the card before the customer was able to use it.

If the conditions listed above are not met, we reserve the right not to issue a refund.

In the case of an invalid card, the card must have been invalid before it could be used by the customer. Please note that if a customer attempts to use a valid gift card on an online purchase, and the online retailer voids the gift card for any reason (such as their Terms & Conditions being breached or the purchase being suspected of fraud) we will not be held liable or responsible for any losses nor will we be able to provide a refund or replacement.

In the case of a card with an insufficient balance, the card must have had no balance or an inferior balance to the initially stated value on the card before the customer was able to use it.

In the event of any cards which have issues for any reason, we will launch an investigation to determine if VidaGift.io is liable for the card. An investigation may last up to 14 days. If after the investigation it is determined that VidaGift.io should not be liable for the card, then VidaGift.io reserves the right not to provide a refund or replacement.

It’s important to note that if you need to return, exchange, or obtain a credit for anything you bought using this gift card, the merchant’s policies, terms, and conditions for gift card purchases will apply. These policies may change at the discretion of the merchant. If you do need to return or exchange an item, you might only be eligible to receive store credit. You can contact each merchant directly for more information.

It’s also important to review the merchant’s website to understand their redemption terms before you buy a gift card on VidaGift.io. You should always ensure that you are abiding by the merchant’s Terms & Conditions while using gift cards. If you encounter any problems redeeming the gift card as a result of the merchant’s restrictions or policies, including the merchant canceling or voiding the gift card due to you violating their Terms & Conditions, VidaGift.io will not be responsible for providing a refund.

Collection Policy

Company reserves the right to submit any and all claims and disputes arising under or relating to this Agreement to binding arbitration in the state of North Carolina or another location mutually agreeable to the parties. The determination whether any claim(s) and dispute(s) are to be settled through binding arbitration or through a state court having proper jurisdiction shall be in the sole discretion of Company.

Arbitration Clause

Interest shall accrue at the rate of 4% per month beginning ten (10) days after the due date of any unpaid invoice or bill. In the event of any overpayment, unwarranted refund or unwarranted gift card replacement by Company to Customer, interest shall accrue at the rate of 4% per month beginning ten (10) days after request for refund is delivered to Customer by Company.

Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:


This document was last updated on August 15, 2023.

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